Insured Shipping Terms and Conditions
The MLAstro insured shipping option covers loss theft and shipping damage that occur during transit while the package is in the custody of the courier.
Coverage applies only to events caused by the courier or the shipping process itself. It does not cover losses or damage resulting from incorrect or incomplete shipping information provided by the customer, refusal of delivery, failure to pay required customs fees when applicable, or failure to collect the package after arrival.
Damage claims must be reported within 72 hours of delivery or 60 days in the case of package lost and must be supported by clear photos of the external packaging and the item as received.
The insured shipping option does not cover damage caused after delivery, improper handling, modification, disassembly, or misuse by the customer.
The insured shipping option does not cover damages to the packaging, only the items inside shipments.
The insured shipping option does not cover the shipping fee itself. Meaning if the package is lost, we’ll replace the package. But you’ll have to pay for the shipping fee/insurance again.
The insured shipping option does not cover willful negligence, intentional acts, or fraudulent claims by the customer.
In the event of a confirmed loss during transit, MLAstro will refund the order value (minus shipping fee) or provide a replacement at its discretion.
By selecting insured shipping, the customer agrees to these terms and conditions.